International Organization for Migration (IOM) - EGN

International Organization for Migration


1. Duty Station of the Consultancy: Nuku’alofa, Tonga

2. Duration of Consultancy: July1, 2024 – December 31, 2024 with possibility of extension

3. Nature of the consultancy

The consultant’s primarily responsibility is to provide technical and day-to-day follow up services to the Immigration and Citizenship Division of the Government of Tonga on the establishment and operationalization of MIDASIOM-developed Border Management Information System at the Division HQ and 4 Points of Entry.

4. Project Context and Scope

At the request of the Government of Tonga (GoT), International Organization for Migration (IOM) Tonga Country Office is currently implementing the IOM-developed Migration Information and Data Analysis System (MIDAS) at the Immigration Division HQ and country’s 4 Points of Entry including: Fua’amotu International Airport, Vavau International Airport, Vavau Seaport and Nuku’alofa International Seaport.

MIDAS is a high quality, user friendly and fully customizable Border Management Information System (BMIS) for states in need of a cost effective and comprehensive solution. With the capability to collect, store and analyze traveler information in real time and across an entire border network, MIDAS enables states to monitor more effectively those entering and exiting their territory while providing a sound statistical basis for migration policy related planning.

The implementation of the MIDAS is currently supported by 2 projects with different targets, durations, and scopes: Supporting a Blueprint for Strengthened Integrated Border Management in the Pacific (November 2022 – October 2024); and Strengthening Capacity of Border Control for Responding to Infectious Diseases in Pacific Island Countries (December 2022 – July 2025).

The two projects seek to fully equip the Government of Tonga with MIDAS through installing at 4 Points of Entry and Immigration and Citizenship Division HQ. In order to ensure sustainability and ownership, contextualized training modules on MIDAS and user plans will be developed, and training will be provided to relevant officials, including also a Training of Trainers session.

5. Organizational Department/Unit to which the Consultant is Contributing

Under the overall supervision of the Chief of Mission (Canberra), Head of Office (Tonga) and Programme Manager (Samoa), under the direct supervision of Programme Officer (Tonga), with technical support from the IT Officer (Fiji), Immigration and Border Governance Regional Thematic Specialist (Bangkok) and IOM MIDAS Team (Geneva), and in close coordination with the Immigration Division of the Government of Tonga, the consultant will perform duties stipulated under “6. Tasks to be performed under this consultancy”.

6. Tasks to be performed under this Consultancy:

  • Assist MIDAS HQ team in installing and testing MIDAS and e-Visa at the selected PoEs.
  • Provide support to the MIDAS HQ Team on the data transfer from the current BMIS into MIDAS. This shall include relevant coordination and liaison with Tonga Immigration and the current BMIS provider.
  • Ensure proper documentation and inventory of MIDAS and e-Visa equipment and assets.
  • Provide assistance for the development of the MIDAS SOP for Tonga.
  • Develop the MIDAS and e-Visa Maintenance Plan, including relevant monitoring tasks to be performed to maintain the system, and calculating the necessary costs for timely replacement of equipment and running costs.
  • Assist in planning and delivering installation trainings to MIDAS and e-Visa administrators, user trainings, Trainings of Trainers (Tot) and cascading trainings, as well as capacity building on Standard Operating Procedures (SOP) in coordination with the MIDAS HQ Team.
  • Assist in planning and conducting the MIDAS and e-Visa Final Acceptance Test.
  • Support in coordinating with relevant ministries and agencies on IT aspects of the MIDAS implementation including Immigration and Citizenship Division (ICD), Corporate Services Division of the Ministry of Finance, Ministry of Foreign Affairs, and Digital Transformation Department of the Prime Minister’s Office.
  • Provide remote and/or on-site support to MIDAS ICT focal points during MIDAS roll-out at targeted locations, including (but not limited to) relevant troubleshooting, network setup, data management, data back-up, database upgrades and monitoring.
  • Participate in team and stakeholder meetings to provide updates on MIDAS implementation.
  • Contribute to reporting, monitoring, and evaluation of project activities.
  • Conduct regular monitoring of MIDAS usage at all installed locations.
  • Assist with the development and/or revision of MIDAS technical documents and tools as required.
  • Perform any other duties as assigned.

7. Tangible and measurable output of the consultancy work assignment

Satisfactory completion of Tasks specified in the TOR based on supervisor’s performance evaluation. Expected deliverables from the consultancy include:

No Deliverable Indicator
1 Required equipment and items are procured, installed and operational at target locations Donation Acceptance Form; Installation report.
2 MIDAS Maintenance Plan is available and validated. ICD validation.
3 SOP on MIDAS operation is customized for Tonga SOP
4 Border officials have the capacity to operate MIDAS as administrators, as well as first line and second line users Training Evaluation
5 Equipment and items are properly documented Inventory record
6 Relevant stakeholders and IOM team are updated on the progress of MIDAS installation in Tonga in a timely manner (technical aspects) Monthly progress report
7 E-Visa application portal and management portal are customized for Tonga and validated by a technical working group TWG validation report
8 E-Visa application portal and management system are installed, configured, and available online using a browser E-visa links
9 E-Visa user and admin guides are customized for Tonga User & admin guides
10 Visa officers have the capacity to process and deliver electronic visa through the e-Visa management system Training Evaluation
11 SOP on E-Visa is produced for Tonga SOP
12 Final acceptance test is successfully delivered Test record

8. Education, Experience and/or skills required:

  • BA degree in Computer Science, Information Management, Software engineering, or relevant field.
  • At least 5 years of relevant professional experience
  • Demonstrated experience in installing database management systems.
  • Demonstrated experience in planning and delivering training.
  • Experience using SQL and similar IT system products, programming, and applications.
  • Experience in network configuration (working knowledge with Cisco devices will be an advantage).
  • Familiarity with Border Management Information System strongly preferred.
  • Understanding immigration and border management subject matters is an advantage.
  • Ability to create and deliver results in a highly collaborative environment.
  • Experience working with government system preferred.
  • Ability to communicate technical matters in common terms.
  • Ability to handle multiple tasks.
  • Excellent analytical skills for assessing overall system performance.
  • Experience working with international organizations a plus.

9. Travel required

The consultant will be required to travel to project locations.

10. Competencies


  • Inclusion and respect for diversity: respects and promotes individual and cultural differences. Encourages diversity and inclusion.
  • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent, and committed manner and exercises careful judgment in meeting day-to-day challenges.
  • Courage: demonstrates willingness to take a stand on issues of importance.
  • Empathy: shows compassion for others, makes people feel safe, respected, and fairly treated.

Core Competencies – behavioral indicators.

  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: continuously seeks to learn, share knowledge, and innovate.
  • Accountability: takes ownership of achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
  • Communication: encourages and contributes to clear and open communication. Explains  complex matters in an informative, inspiring, and motivational way.

11. Languages

For this consultancy work, fluency in English and Tongan (oral and written) is required.

12. How to Apply

Qualified applicants should submit the following documents to [email protected] not later than 6:00 pm on 12 June 2024 with a subject line “Tonga IT Consultant”. Only short-listed candidates will be contacted. Women are strongly encouraged to apply. Applicants must provide the following documents together with their application:

  • CV highlighting the relevant previous experiences.
  • Cover Letter indicating availability.
  • List of 2 professional references
  • IOM Personal History form which can be downloaded from this link:

For applications to be considered valid, IOM only accepts applicants with full application documents duly completed and emailed to the above email address. Only shortlisted candidates will be contacted.


Matangi Tonga Online ref. #7863 IOM, 5 - 12 June 2024