ALL JOBS FROM AROUND THE PACIFIC

IHG® Hotels & Resorts is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

What is the job?

The ISC Agent is primarily responsible for assisting all our guests request, responsible for providing attentive, courteous, and efficient service to all guests throughout their stay.

Your day to day

• Process all incoming and outgoing calls accurately and courteously, logging as doing so
• Records and controls accurately wake up calls
• Page / Mobile Phones guests in co-operation with concerned departments
• Assists guests with international calls and directory queries
• Understand the call tariffs and can effectively communicate to guests
• Calls guests by name whenever possible
• Pages staff members when requested
• Abides by principles of guest and data privacy
• Log all lost property accurately and maintain proper records
• Report on logbook daily
• Aware of local telephone listings and frequently dialed numbers, updates in Opera PMS periodically
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
• Advises defects on switchboard equipment to Supervisor
• Maintains a clean work environment
• Attends to all guest queries and requests promptly
• Maintains detailed knowledge of the Hotel’s fire, life and safety system
• Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
• Maintain Hotel Information
• Responsible for entering accurate room status into computer daily and investigate discrepancies
• Check rosters and make sure proper manning for following day
• Follow up with all arrival rooms to be released and update system as required
• Print List of Following days arrivals to be prioritized and released and follow up with supervisors.
• Track Inventory Items cots x beds etc.
• Enters ESCAP items into the system and follows up accordingly with Engineering and the guest or department effected.
• Demonstrates a deep understanding of Loyalty program and how we recognize in the Resort.