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Job Brief

• Full-time to be located in Apia, Samoa.
• Locally based role.

Program Background

Pacific Australia Skills is a significant Australian investment which stands to make a major contribution to supporting social and economic growth in the region through strengthening the skills and training sector across the Pacific and Timor-Leste. Pacific Australia Skills builds on the achievements of 17 years of Australian Government support for skills and training in the Pacific.

About DT Global Asia Pacific

At DT Global Asia Pacific, we aim to positively impact people’s lives through delivery excellence. As a leading implementing partner across Asia and the Pacific, we co-create locally led solutions in partnership with governments, communities, and stakeholders. We bring together talented teams and deep regional expertise to deliver initiatives that promote inclusive economic growth, essential services, and resilient, secure communities. With over 1,500 staff, experts in 22+ countries and more than 60 years of development experience, we tackle complex community, national and transnational challenges — from governance and justice systems to climate resilience, infrastructure and social equity — with innovative thinking and a commitment to long-term impact.

For more information, please see www.dt-global.com

The Role

The role is responsible for delivering high-quality ICT support and customer service across different campuses, ensuring reliable operation and maintenance of infrastructure, including networks, endpoints, and communication systems.

Roles And Responsibilities

• Provide a high level of customer service, both internally and externally.
• Conduct regular preventative and corrective maintenance of all ICT infrastructure including end points, network hardware, phone and all other communication equipment.
• Assist the ICT Manager to ensure ICT services meet staff requirements and work with the local ICT staff or service providers to improve services and correct issues as they arise.
• Monitoring of backup cycles for Samoa Fiji campus, and other countries as requested.
• Monitor firewalls, other security applications to ensure that SPAM, other undesirable information, and network intrusions are adequately blocked.
• Identify and mitigate any critical risks to the business to ensure that Data Integrity is not adversely affected.
• Collaborating with Regional Head Office (RHO) ICT team to co-share the Helpdesk Management System which includes ticket assignment, escalations, compliance to service level agreements and reporting.
• Performing server patching and maintenance as required by the RHO ICT Team.

Selection Criteria

Essential Experience And Knowledge

• A minimum of 2 years’ experience in a similar ICT role with demonstrated ability to work independently and as part of a small and dedicated team.
• Preferably diploma level qualification or higher in related field or post-secondary qualification and demonstrated experience in related field.
• Experience working with VMware and Microsoft Active Directory; Veeam backup and replication, ESET, Microsoft Intune, Deep Freeze and an understanding of Fortinet and Meraki technologies.
• Experience providing Level 1 to Level 2 ICT support in an organization.
• Experience providing ICT support in remote locations.
• Proven ability to exercise sound judgement in the application of existing policies and procedures.

Click on the link or copy paste it to access the full Terms of Reference for this position: https://tinyurl.com/3h3uxt99

How To Apply

Click the 'Apply Now' button.

Please submit

• Your CV
• A cover letter addressing the selection criteria

APPLICATIONS CLOSE: 03 August 2025 Sunday, 11:59pm Fiji time

Should this role be of interest; we encourage you to apply as soon as possible. Kindly note only shortlisted applicants will be contacted.