IHG® Hotels & Resorts is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. As one of the world's largest upscale brands, we have properties located in major urban centres, gateway cities, and resort destinations all around the globe.
At Crowne Plaza Hotel & Resorts, we support colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions between the hotel team and guests. In our hotels, you'll find a team who are people-first, professional, and inclusive.
If you are confident, positive, inventive, and love to connect and collaborate, you'll feel at home and excel at Crowne Plaza.
What is the job?
Do you see yourself as a Guest Services Agent? What's your passion? At IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do to their hobbies - people who put our guests at the heart of everything they do. And we're looking for more individuals like this to join our friendly and professional team.
We’re searching for a Guest Services Agent who not only is the person they rely on to handle transactions, offers local insights and anticipates every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home when staying with us.
A little taste of your day-to-day:
Every day is different, but you’ll mostly:
- Be the warm welcome that kicks off a memorable guest experience.
- Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.
- Acknowledge IHG Rewards members and returning guests, in person or on the phone.
- Accurately process all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned bank transactions.
- Upsell rooms where possible to maximize hotel revenue.
- Answer phones in a prompt and courteous manner.
- Welcome guests in a friendly, prompt, and professional manner.
- Register guests, issue room keys, and provide information on hotel services and room location.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns.
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge and loop in management when necessary.
What we need from you:
- Must be fluent in spoken and written English.
- Long periods of standing in the front desk areas and occasional lifting of heavy items.
- Working knowledge of hotel property management systems like Opera.
- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math, and computers
- Flexibility - night, weekend, and holiday shifts are all part of the job.
- You’ll have a high school diploma or qualification. A university degree would be a bonus, but not essential.
- Experience - ideally, you’ll have spent at least one year in a front desk or guest service position.
- Have a high-level attention to detail.
- Ability to work independently and to partner with others to promote an environment of teamwork.
What we offer
In return, we'll give you a competitive salary package including free transfers within the Nadi area to the resort and back, food and beverage discount, discounted room rates worldwide, and the opportunity to progress your career with IHG®.
Most importantly, we'll give you the room to belong.
IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.
How to apply (PLEASE USE CORRECT EMAIL)
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. E-mail a letter of application and résumé in the first instance to [email protected] by 1600hrs, Friday 12th September 2025.
