IHG® Hotels & Resorts is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. As one of the world's largest upscale brands, we have properties located in major urban centres, gateway cities and resort destinations all around the globe.
At Crowne Plaza Hotel & Resorts, we support colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions between the hotel team and guests. In our hotels you'll find a team who are people-first, professional and inclusive.
If you are confident, positive, inventive and love to connect and collaborate you'll feel at home and excel at Crowne Plaza.
What is the job?
Every great stay starts with a great host, who is the beating heart of our hotels. Our teams are there when people need them but give them space to relax. It’s these thoughtful touches that give our service the balance guests adore natural and easy-going but, also friendly without being over the top.
Based at the Crowne Plaza Fiji Nadi Bay Resort & Spa, as a full time Guest Relations Manager, you will be one of the key brand custodians for the hotel. You will be capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.
A little taste of your day-today:
Every day is different, but you'll mostly:
- Serve as the main point of contact for VIP & IHG Rewards guests and ensuring hotel departments are fully briefed on their requirements.
- Seek verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner.
- Keep close contact with guests for feedback, complaints and compliments - and following it up.
- Have authentic conversations with guests to resolve issues, queries or concerns.
- Keep other operational departments in the loop with important guest relations matters - from Food & Beverage and Maintenance to Housekeeping and Front Office.
- Lead the way - managing guest experiences, team performance and hotel operations.
- Ensure front line team members comply with FIT Marketing techniques, maximize sales and upsell while promoting inhouse-hotel sales and in-house facilities.
- Support and assist Front Office team and all departments during peak hours (greeting, rooming and sending off VIP guests).
- Assist superior in all team member related matters (staffing, recruiting, training, discipline, communication).
- Ensure all procedures are conducted safety and according to polies, procedures and guidelines.
- Be aware of duty of care, adhere to occupational, health & safety regulations, policies & procedures.
What we need from you:
- Degree in Hospitality/Tourism Management.
- 2 years’ guest service with supervisory/managerial experience in a 5-star resort setting OR combination of a minimum of Diploma in Hospitality/Tourism Management and 5 years’ managerial experience in a 5-star resort setting.
- Must be fluent in spoken and written English.
- Excellent communication, problem solving, reasoning and motivational skills.
- Working knowledge of hotel property management systems like Opera beneficial.
- Willingness to work evenings and weekends.
What we offer
In return we'll give you a competitive salary package including, free transfers within the Nadi area to the resort and back, food and beverage discount, discounted room rates worldwide and the opportunity to progress your career with IHG®.
Most importantly, we'll give you the room to belong.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.
How to apply (PLEASE USE CORRECT EMAIL)
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. E-mail a letter of application and résumé in the first instance to [email protected] by 1600hrs, Friday 06th June 2025.
