Graduate Trainee - IT Business Systems
The Graduate Trainee will be part of the Business Systems team in the Fiji Airways IT Department, gaining hands-on experience in IT business systems, processes, and database management. Through on-the-job training, mentorship, and involvement in real-world projects, the trainee will develop a strong foundation in business systems and contribute to innovative IT solutions within the airline.
Key Responsibilities
- Assist in providing first-level support for business-critical systems, ensuring incidents and service requests are logged and tracked effectively within defined SLAs.
- Troubleshoot basic system issues under senior team guidance.
- Assist in configuring IT business applications for operational needs.
- Learn to identify and escalate complex system issues to senior staff.
- Help design and maintain relational databases, ensuring proper documentation.
- Participate in testing and deploying minor updates to applications.
- Support business process analysis for optimization opportunities.
- Assist in documenting and mapping processes for system integration.
- Assist in coordinating with software vendors for updates and issue resolutions.
- Learn to liaise with internal stakeholders to document business requirements.
- Assist in creating user guides, configuration documents, and system procedures.
- Contribute to training materials and knowledge-sharing activities.
- Stay updated on new tools and trends, especially in the airline industry.
- Assist in proposing innovative solutions for small projects or process improvements.
- Participate in training programs to develop IT and application support skills.
- Engage in mentorship with senior team members and pursue relevant certifications.
- Assist in cross-functional IT projects to gain exposure to diverse technologies.
- Support other IT teams and undertake any other duties as assigned by management.
Qualifications, Skills & Experience
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Demonstrated ability to learn and apply IT concepts, processes, and tools in a dynamic environment.
- Strong problem-solving, analytical, and organizational skills.
- Familiarity with IT systems, database management, or programming concepts (academic or practical experience).
- Excellent verbal and written communication skills, with the ability to interact effectively with diverse stakeholders.
- Ability to work independently, manage multiple priorities, and meet deadlines under pressure.
Applications are open to all Fijians. If you are interested, please visit our website on www.fijiairways.com/our-careers and apply online. Only shortlisted applicants will be contacted for next steps of the recruitment process.
Applications close at midnight on Thursday, 20 February 2025.
