Job Description
Iririki Island Resort & Spa is seeking a suitable candidate to appoint for the position of General Manager to ensure the smooth running of the resort, responsible in achieving efficient and effective resort operations and delivery of superior customer service and quality outcomes; maximizing profitability and enhancing the guest experience through effective management strategies and initiatives.
Key Roles & Responsibilities:
- To ensure the management team perform effectively throughout the resort
- Manage the operational performance of the resort through meeting and exceeding set budgetary requirements
- Proactively seek sales and marketing opportunities, ensuring a focus on continuous business development
- Provide weekly management report on sales, operations and finances to the owners
- Manage performance of employees through consistent and effective communication and provide regular feedback
- Regularly monitor and report upon the resort’s financial performance against the operational budget to achieve annual set targets
- Maximise room yield and resort revenue through strategic sale practices and yield management
- Be responsible for the coordination of recruitment, induction, training, and personal development of all staff across all departments;
- Implement the resort improvement plan to ensure the 5 star resort stays the 5 star resort
- Monitor staff conduct and performance standards, work health and safety and ensure service expectations are maintained across all departments;
- Conduct regular and systematic meetings with Department Heads and staff to ensure open communication lines are maintained
- Ensure all staff are extensively trained and perform their roles in a professional manner in line with company standards
- Complete management reporting requirements to company standard at set schedule
- Ensure all staff members are adequately informed and trained on new and existing resort policies and procedures
- Communicate regularly with other Resort Managers to keep lines of communication open and to discuss information
- Ensure resort is compliant with all company guidelines, local laws including, fire regulations and essential services
- Ensure team members are trained and able to manage resort security by ensuring a safe environment for guests and employees
- Continuously review resort policies and procedures ensuring all staff are aware of and comply with set requirements
- Lead by example and conduct yourself in a professional manner that reflects the company in a positive way
- Any other duties as may reasonably be requested or required including other duties as the position evolves.
Skills
- Must understand and speak English fluently
- Ability to supervise, lead and manage over 200 employees
- Ability to handle guest requirements including complaints
- A solid sales background gained within the hospitality industry is essential
- Knowledge of the exhibitions/conference conventions market is highly desirable as is previous experience of an opening
- Excellent communication and delegations skills
- A high level of financial awareness and achievements
- Ability to calculate/analyze data
How to Apply
Applications to be made in writing to:
Human Resource Officer
Iririki Island Resort & Spa
P O Box 230
Port Vila
Vanuatu
Email: c[email protected]
Job Category: Hospitality & Tourism. Job Type: Full-Time. Job Salary: Not stated.
Closes 11/07/2024
