ALL JOBS FROM AROUND THE PACIFIC

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

Holiday Inn Suva is just steps from the city's key sights, within 5 5-minute' walk of major banks, embassies, major regional headquarters, and historic Government buildings along Victoria Parade. All our bright, modern guest rooms have high-speed internet and a balcony. Our 3 flexible meeting rooms, with wireless Internet and ocean views, provide a unique backdrop for events and you can catch up in the 24-hour Business Centre. Our Sirocco restaurant is a laid-back setting for relaxed dining, while waterfront Bati ni Wai serves pizza al fresco. Enjoy an icy-cold beverage with a big-screen sports channel in Tapa Lounge Bar or listen to live music and enjoy Suva's sunsets from the pool deck.

Your day to day

The Front Office Supervisor plays a key role in ensuring the smooth operation of the front desk and guest service. This position oversees the front office team, ensuring exceptional customer service, efficient check in/check out procedures, and adherence to hotel policies and standards.

• Supervise front desk operations to ensure efficient guest check-in and check-out.
•  Handle guest inquiries, requests, and complaints in a professional manner.
• Ensure high levels of guest satisfaction by providing exceptional service.
• Assist in managing room allocations and ensuring accurate reservations.
• Monitor lobby areas to maintain cleanliness and a welcoming atmosphere.
• Lead and mentor the front office team, providing guidance and support.
• Conduct training for front desk agents on hotel policies, systems, and service standards.
• Ensure proper grooming and professional conduct among front office staff.
• Assist in scheduling and shift planning to ensure adequate staffing levels.
• Assist in managing room rates, billing, and payment procedures.
• Oversee cashiering and ensure accurate handling of guest accounts.
• Promote hotel services and upsell rooms, F&B, and other amenities.
• Ensure adherence to hotel policies, brand standards, and safety regulations.
• Handle emergency situations and escalate issues to management as needed.
• Prepare reports on occupancy, guest feedback, and front office performance.
• Coordinate with housekeeping, maintenance, and other departments for seamless operations.

What we need from you

•  Diploma or Degree in Hospitality Management or a related field.
• Minimum 2-3 years of experience in front office operations, preferably in a supervisory role.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in hotel management systems (e.g., Opera, PMS) and Microsoft Office.
• Excellent customer service skills and the ability to handle high-pressure situations.
• Flexibility to work in shifts, including weekends and public holidays.

What we offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

In return, not only will you be rewarded with a competitive salary, you will also be rewarded with a range of benefits that support you throughout your IHG career journey.

• Competitive salary
• Paid birthday leave
• Paid exam leave
• Medical Cover & Term Life Cover
• Some of the best colleague discounts across our IHG Hotels & Resorts for accommodation, food and beverage
• An immense colleague discounts at the hotel
• Most importantly, we’ll help you grow and develop you as an individual.

 Your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

How to Apply

You can send your updated resume and cover letter to [email protected]