Ecommerce and Web Specialist
Fiji Airways is looking to recruit a passionate, innovative, and driven individual to join our dynamic team! If you're ready to make an impact and thrive in a fast-paced environment, this is the opportunity you've been waiting for.
Reporting to the Manager Ecommerce and Web, you will be responsible for executing the Ecommerce strategy across all owned Web & Mobile assets including Fijiairways.com while ensuring a seamless customer experience. The ideal candidate is required to take a data-driven approach to help the organization reach its commercial targets and will be proficient in SEO, CRO, UI and UX with a proven track record of delivering results.
-
Optimise Fijiairways.com Ecommerce activities and strategy to drive online sales and revenue growth.
-
Coordinate new website content and change requests from internal stakeholders.
-
Manage Sale fare pages, web banners, tiles and landing page optimization LPO.
-
Collaborate with cross-functional teams to execute digital marketing campaigns and promotions to drive online sales.
-
Execute CRO (Conversion Rate Optimization) to increase website conversion rates and improvements using customer funnel analysis.
-
Manage both Web and Mobile Analytics, Conversion Tagging, Tracking and Reporting for stakeholders.
-
Deliver UI and UX design including FJ Mobile app and Salesforce to ensure seamless user experience.
-
Stay up to date on Ecommerce trends and best practices and continually innovate and optimize our online sales channels.
-
Maintain a strong positive relationship with internal departments and external partners and vendors.
-
Execute SEO (Search Engine Optimization) including Keyword Research, Performance Dashboards and Automated Reports to drive organic search traffic and improve rankings.
-
Coordinate with Digital Marketing team to roll out Personalization using Salesforce.
-
Execute Website Style Guide compliance across all web and mobile digital assets.
-
Execute Web & Mobile Language localization.
-
Monitor Ecommerce metrics, such as traffic sources, booking trends and customer type and behaviour to identify opportunities for improvement and inform decision-making.
-
Translate organizational and departmental objectives into Ecommerce objectives and KPIs.
-
Track key performance metrics and incorporate them in the UX design and processes.
-
Track Ecommerce Analytics, KPIs and Reporting, and facilitate data-driven decisions to improve performance.
-
Evaluate potential technologies and partners that can lead to competitive edge.
QUALIFICATIONS, SKILLS & EXPERIENCE
-
A minimum of a bachelor's degree in the area of Computing Science or Information Systems.
-
Must have a minimum of 3 years of experience in an Ecommerce role.
-
Must have experience with SEO, CRO, UI and UX
-
Must have experience with Website and Mobile App development.
-
Must have experience with Email Marketing Platforms, Google Analytics, UTM & Tag Management.
-
Strong analytical skills.
-
Experience with CMS, HTML, and CSS.
-
Demonstrated project management skills and ability to prioritize multiple projects in a fast-paced environment.
-
Strong communication skills and ability to collaborate effectively with cross-functional teams.
-
Able to work independently and in a team environment to deliver exceptional and timely service.
-
Competency in MS Office - Microsoft word, Excel, and PowerPoint.
-
Articulate with excellent communication skills (verbal and written).
Applications are open to all Fijians. Only shortlisted applicants will be contacted for next steps of the recruitment process. If you are interested, visit our website on www.fijiarways.com/our-careers and apply online.
Applications close at midnight on Sunday, 23 March 2025
