ALL JOBS FROM AROUND THE PACIFIC

JOIN US ON OUR JOURNEY AS WE WORK TOWARDS FULFILING OUR VISION: TO BE FIJI’S BEST OUTSOURCING COMPANY Established as a beacon of excellence, Rosie Outsourcing brings together the best talent in the industry to provide our international clients with exceptional service. Renowned as a trusted and professional outsourcing partner in Fiji, we are inviting individuals to join our dynamic team. Our client is a premier online retailer in New Zealand, offering a diverse range of lifestyle, high-end products, at competitive prices across New Zealand. We are looking for a dynamic, Hybrid Customer Service/Sales Representatives with exceptional customer service, friendly personality and a high level of efficiency, someone that will go above and beyond to meet the expectations of all customers.

JOB OVERVIEW:

As a Hybrid Customer Service/Sales Representative, you will be the first point of contact for our customers, handling inbound calls, emails, live chats, and occasional outbound calls. Your role will be to assist customers with their inquiries, resolve any post-sale issues, handle warranty concerns, and sell our products. You will play a crucial role in ensuring our customers have a positive experience.

KEY RESPONSIBILITIES:

• Answer inbound calls from customers and provide assistance with their inquiries.

• Respond to customer emails in a timely and professional manner.

• Assist customers with any post-sale issues, ensuring their concerns are resolved efficiently.

• Handle warranty issues and guide customers through the process.

• Manage live chat interactions, providing real-time support to customers.

• Promote and sell our products, helping customers find the items that best meet their needs.

• Assist customers with delivery queries, ensuring they have all the information they need for a smooth delivery process.

• Make occasional outbound calls to follow up with customers or address specific concerns.

• Maintain a high level of product knowledge to effectively assist and sell to customers.

• Keep accurate records of customer interactions and transactions.

• Collaborate with team members to ensure a seamless customer experience.

REQUIREMENTS:

• Previous experience in customer service and/or sales roles.

• Excellent communication skills, both written and verbal.

• Strong problem-solving abilities and attention to detail.

• Ability to handle multiple tasks simultaneously and prioritize effectively.

• Friendly and approachable demeanor with a passion for helping others.

• Proficiency in using customer service software and tools.

• Flexibility to occasionally make outbound calls as needed.

• Ability to work well in a team environment.

WORKING HOURS:

• 40 hours per week between the hours of 8:30am to 5:30pm Monday to Friday, NZ Time.

• Saturday 9:00am to 5:00pm NZ Time. Saturday hours will be based on a rotating shift.

• Saturday hours worked will be taken as time off in lieu on the Monday or Friday of the same week.

WHAT WE OFFER:

• An attractive salary will be awarded commensurate with skills and experience.

• Opportunities for career progression and learning.

• Medical Care Insurance.

• Health and Wellness Benefit.

If you are the right person for this role, we would like to hear from you. Please apply today with an updated CV and cover letter stating how your experience and skills match the requirements for this role. Applications can be emailed to mailto:[email protected]

Applications Close 26 July 2024.