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Program Background

Pacific Australia Skills is a significant Australian investment that stands to make a major contribution to supporting social and economic growth in the region through strengthening the skills and training sector across the Pacific and Timor-Leste. Pacific Australia Skills builds on the achievements of 17 years of Australian Government support for skills and training in the Pacific. 

About DT Global

DT Global is shaping a future where sustainable development and innovation empower individuals, communities, and nations. We work in partnership with local stakeholders to foster inclusive prosperity, social equity, and environmental stewardship. Our global team of 2,500 staff and experts works in over 90 countries to solve complex problems in the peacebuilding, governance, economic development, environment, and human development sectors. With a track record of technical excellence and more than 60 years of international development experience and relationships, we deliver innovative solutions that transform lives.

The Role

The Customer Service Officer is the first point of contact at the Pacific Australia Skills, Samoa Country Office, and is responsible for always being an excellent ambassador for the organization. The incumbent will prioritize managing the reception area to the highest standard, ensuring all students, staff, and visitors are greeted warmly and professionally, whether in person or over the phone. Providing excellent customer service and support will be central to this role.

Given the fast-paced nature of the Pacific Australia Skills reception, the successful candidate must be highly organized, proactive, and capable of effectively handling multiple tasks at once.

The incumbent will need to be well-versed in the Pacific Australia Skills courses on offer and be able to confidently provide accurate information to potential students. They will also undertake general administration tasks as required.

Roles and Responsibilities

• Maintain an effective and efficient reception, including:
  • Meet, greet, and attend to visitors, partners, and students.
  • Answer incoming calls for business and redirect calls to appropriate staff. Take and deliver messages accurately and correctly.
  • Screen Pacific Australia Skills enquiries inbox and redirect email to staff; follow up and track responses.
• Assist the Corporate Executive Officer with event planning and organizing.
• Maintain a clean, tidy, and safe reception area, meeting rooms, and classrooms, including bookings.
• Perform a range of various general administrative duties utilizing necessary office equipment.
• Provide accurate and efficient services utilizing various software packages, including word processing, spreadsheets, and data input.
• Assist Student Administration & Welfare Coordinator with student and employer tracer surveys.
• Promote and market Pacific Australia Skills products and services at Education/ Careers expos and roadshows, etc.

Selection Criteria

Essential Experience and Knowledge

• Minimum Diploma level qualification in a related field with demonstrated experience of 5 years or more.
• Excellent written and verbal communication skills in English and Samoan, excellent telephone skills, listening skills, professionalism, customer focus, time management and organization skills, including the ability to prepare papers, briefing notes, correspondence, and reports.
• Demonstrated proficiency in administrative skills and ability to adapt established practices to achieve objectives in a busy and complex work environment.
• Advanced skills in the Microsoft Office Suite.
• Ability to work collaboratively as part of a small and dedicated team.
• Understanding of and commitment to Gender Equality, Disability and Social Inclusion (GEDSI), Child Protection, Prevention of Sexual Exploitation, Abuse and Harassment (PSEAH), prevention of human trafficking, environmental protection, anti-corruption, and other DFAT safeguarding policies.

Click on the link or copy and paste it to access the full Terms of Reference for this position: https://tinyurl.com/59du8haf

HOW TO APPLY
Click the 'Apply Now' button.

Please submit
1) Your CV
2) A cover letter addressing the selection criteria

APPLICATIONS CLOSE: 11:59 pm Fiji time, Friday 29 August 2025 
 
Should this role be of interest, we encourage you to apply as soon as possible. All applications will be reviewed on a 'rolling basis'. Kindly note that only shortlisted applicants will be contacted.