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Customer Experience Projects Coordinator

Are you passionate about delivering unforgettable customer experiences?

Fiji Airways is seeking a Customer Experience Projects Coordinator to lead key initiatives across our guest journey - with a strong focus on frontline grooming and uniform standards, Duty Free programme, and service enhancements both on the ground and in the air. If you're detail-oriented, solutions-driven, and thrive on creativity and critical thinking, we want to hear from you!

KEY RESPONSIBILITIES

QUALIFICATIONS, SKILLS & EXPERIENCE

• A Degree, Diploma or Certification in Management, Business Administration, Customer Experience, project management, hospitality or at least 3 years in customer experience, hospitality, or project coordination.
• Exposure to customer-facing operations such as cabin crew, ground services, lounge operations, or hotel/retail environments.
• Experience in project coordination-assisting with timelines, vendor communications, and implementation support.
• Familiarity with uniform programs, grooming standards, or staff presentation policies is advantageous.
• Experience in Duty Free/retail, merchandise, or product selection is a plus.
• Background in auditing, training support, or compliance related to service delivery or standards is helpful.
• Comfortable working with cross-functional teams and external vendors/suppliers.

Applications are open to Fiji Citizens only. All shortlisted applicants will be contacted for next steps of the recruitment process.

If you are interested, visit our website on www.fijiairways.com/our-careers and apply online.

Applications close at midnight on Wednesday, 9 July 2025.