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Customer Care Consultant- Virtual Receptionist

Nadi Fiji
Posted: 11-07-2024

Pacific Centrecom (Fiji) Limited is a joint venture organization that draws together the talent of Fiji Airways and the global expertise of a well-respected international partner to provide outsourcing contact centre and back-office services to both local and international clients 24/7.
This "Centre of Excellence" has engaged state-of-the-art technology to ensure the highest quality of customer service can be achieved and sustained into the future.
This is an excellent opportunity for highly motivated individuals with the experience and aspiration to work in an industry-leading and dynamic environment. Comprehensive training to candidates who are eager to learn and are keen to develop a career in customer service will be provided! If you are a self-motivated, enthusiastic individual seeking a long-term career in a growing organization, we really would like to hear from you.

Key Responsibilties:

  • Professionally handling inbound calls for our clients and positively representing their brand.
  • Promptly and efficiently taking and relaying messages to clients.
  • Being a reliable team player with a helpful and positive attitude.
  • Offering a warm phone presence, bringing your best self to work.
  • Providing an exceptional level of customer service.
  • Proactively think along with the customer to resolve their questions quickly.
  • Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers' needs.
  • Compliance with the Service Level Agreement and focused on customer loyalty.
  • Ability to deliver product knowledge to customers, incorporating all company services.
  • Ability to find solutions when there are changes in circumstances or requirements.
  • Strengthening existing guests' relationships while building new connections with potential guests..

Essential Skills & Experiences:

  • Prior experience working in a Call Centre or as a receptionist
  • Commitment towards delivering exceptional service.
  • Attention to detail and accuracy, combined with strong communication skills
  • Fast learner who can master multiple new systems, with proficiency at multi-tasking and adapting to changing circumstances.
  • Confidence dealing with high volumes of work across different channels.
  • Ability to work independently and as part of a team, and collaborating effectively in a virtual team environment.
  • Ability to work in shifts and weekends.
  • Minimum typing speed of 50wpm.
  • Intermediate to advanced computer skills.
  • Experience with calendar or practice management software is highly regarded.
  • Initiative and problem-solving abilities.
  • Technical skills

If you feel this is what you have been in search of, then send your applications with curriculum vitae outlining qualifications, relevant experience and phone contact no later than 15th July, 2024 with the subject "Customer Care Consultant- Virtual Receptionist- Nadi" to [email protected]
"Pacific Centrecom (Fiji) Limited is an equal opportunities employer and values diversity. All employment is decided on the basis of qualifications, merit and business need."

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