Key Responsibilities:
- Providing an exceptional level of customer service to customers via call, emails and live chat.
- Proactively resolve customer queries.
- Compliance with the Service Level Agreement and focused on customer loyalty.
- Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs.
- Achieving sales of our core products, for direct bookings while enhancing each experience by upselling on a range of products, services and destinations.
- Ability to find solutions when there are changes in circumstances or requirements.
- Strengthening existing customer relationships while building new connections with potential customers.
- Interacting & supporting team members around the globe.
Essential Skills & Experience:
Essential
- Commitment towards delivering exceptional service.
- Attention to detail, combined with strong communication skills.
- Fast learner who can master multiple new systems, with proficiency at multi-tasking and adapting to changing circumstances.
- Confidence dealing with high volumes of work across different channels (voice, email, messaging/chat).
- Ability to work independently and as part of a team, and collaborating effectively in a virtual team environment.
- Previous experience in customer service is essential.
- Ability to work in shifts and weekends.
- Ability to be compassionate towards customers.
Preferred
- At least 1- 2 years of experience in a customer service or hospitality environment is desirable.
- Having previous experience working with the fast paced industry would be an added advantage.
- Computer Literacy is essential.
- Exposure or similar experience will be highly regarded
Closing Date: 28th April 2025
