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APPLY HERE: Customer Care Consultants | Tower Careers

Why you'll love working with Tower

At Tower, our people come first. We believe in more than just great service — we believe in great people. We're proud to foster a workplace where individuality is celebrated, inclusion is real, and everyone is empowered to thrive.

If you've worked in a customer-facing environment, you'll feel right at home here. We value empathy, clear communication, and a drive to make a difference — because at Tower, our customers are at the heart of everything we do.

We're not just an insurance company — we're a team of bold thinkers, digital innovators, and community champions shaping the future of insurance across New Zealand and the Pacific.

Perks, Purpose & Progress

As one of Fiji's most respected insurance providers, our Suva hub is a dynamic centre of excellence supporting our customers across five Pacific nations. Here's what sets us apart:

• Award-winning culture - Named Employer of the Year at the Prime Minister's International Business Awards for our commitment to wellbeing and engagement.
• Exceptional benefits - Access to parametric insurance, subsidy towards a nominated health insurance provider, critical illness/trauma insurance, discounts on Tower insurance products and free life insurance up to 4x your base salary.
• Wellbeing and flexibility - Access to EAP, 22 days annual leave, 16 weeks paid maternity leave and 4 weeks for partners, financial wellbeing seminars and birthday leave
• Community connection - One paid day off annually to volunteer and give back.
• Inclusive culture - We proudly hold the Rainbow Tick and DV Free Tick, and champion diversity, equity, and belonging.
• Innovation in action - Tower leads the way with tools like My Tower, the Pacific's first online quote-to-buy insurance platform.

Your next adventure - what you'll be doing

Our customers are our compass - and if you've worked in customer facing role, you already know how to handle high-volume interactions and deliver consistent service. At Tower, we're looking for someone who brings that same energy and passion to support our customers and deliver exceptional service.

In this role, you'll:

• Deliver exceptional service across voice, chat, and email channels
• Resolve queries with empathy, accuracy, and professionalism
• Identify opportunities to offer tailored insurance solutions
• Maintain accurate records and ensure compliance
• Collaborate with your team in a performance-driven contact centre culture

What you'll need

We do what's right - and to succeed in this role, you'll bring a strong sense of integrity and commitment to excellent service.

• Experience in a customer facing environment
• Strong communication and customer service skills
• Tech-savviness and attention to detail
• Problem-solving and time management abilities
• A proactive, team-oriented attitude
• Familiarity with the insurance sector could be beneficial
• Ability to work alongside AI systems to enhance customer experience and streamline service delivery
• Digital literacy and continuous learning mindset to stay current with evolving AI trends and tool

Recruitment Process

We progress boldly - and our recruitment process reflects our commitment to fairness and transparency. Here's what to expect:

• March: Application review and online interviews
• Tuesday, 31 March 2026: Assessment Centre (full-day event in Suva)
• Bring a written reference from a previous manager on company letterhead to the assessment centre
• Post-assessment: Shortlisted candidates will provide a reference from their current manager
• Thursday, 16 April 2026: Pre-boarding session at our Suva office for preferred candidates

Please note, to be considered for this role you must be available to start on Monday 20 April 2026 and have no planned leave within the first 6 weeks of training

Apply now and take your career to the next level!

Join the momentum at Tower! We're building something great and looking for our next cohort of Customer Care Consultants to grow with us.

Submit your resume and a cover letter highlighting how your experience in customer service can add value at Tower.

We're reviewing applications as they come in - so don't wait to take your career further!