IHG® Hotels & Resorts is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. As one of the world's largest upscale brands, we have properties located in major urban centres, gateway cities and resort destinations all around the globe.
Be part of Fiji's globally anticipated new resort. At Crowne Plaza Hotel & Resorts, we support colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions between the hotel team and guests. In our hotels you'll find a team who are people-first, professional and inclusive.
If you are confident, positive, inventive and love to connect and collaborate you'll feel at home and excel at Crowne Plaza.
What is the job?
Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG®).
As Concierge/Guest Services Agent, you will assist in the delivery of guest requests and enquiries to ensure complete guest satisfaction. You will also be a brand ambassador and develop great working relationships with internal and external stakeholders.
A little taste of your day-to-day:
Every day is different at IHG, but you’ll mostly be:
- Assist guests with all inquiries, both hotel and non-hotel related.
- Manage all guests’ mails, courier services, postage, telexes and special deliveries in accordance with the hotel policy.
- Manage emails and update logbook about emails to take note that requires bell services and airport representative’s knowledge.
- Maintain order and security of guest keys and other selected keys kept in Front Office and ensuring key issue policy is followed.
- Maintain detailed knowledge of daily activities in and outside of the hotel.
- Assist superior with all team member related matters (staffing, training, providing constructive feedback).
- Ensure that all guests’ luggage are received and delivered upon arrival and departure even for baggage storage pertaining to the hotel’s procedures.
- Be aware of daily arrivals and departures with emphasis on VIPs and IHG Rewards members.
- Supervise traffic control along the driveway during peak hours.
- Ensure sufficient manpower coverage at the main lobby.
What we expect from you:
- Certificate in Hospitality and/or Customer Service.
- Minimum 1 year of related work experience.
- Able to work rotating shifts, including night shifts.
- Able to stand long hours and lift weights of at least 10kg.
- Independent and motivated individual with friendly personality.
How do I deliver this?
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
What we offer
In return we'll give you a competitive salary package including, free transfers within the Nadi area to the resort and back, food and beverage discount, discounted room rates worldwide and the opportunity to progress your career with IHG®.
Most importantly, we'll give you the room to belong.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. E-mail a letter of application and résumé in the first instance to [email protected] by 1600hrs, Monday 19th August, 2024.
