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Do you see yourself as a Concierge for InterContinental Hotel® Fiji Golf Resort & Spa at Natadola Bay?

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

We want to make our guests’ experiences truly memorable from the very first moment they set foot in one of our hotels. To set the right tone, we’re looking for a Concierge capable of leaving no stone unturned in pursuit of complete guest satisfaction

Your day to day

Every day is different, but you’ll mostly be:

• Building guest relationships through a swift, professional and highly personal service
• Collating and sharing expert local knowledge of events, places of interests and restaurants
• Resolving guest issues and using their feedback to improve guest satisfaction
• Ensuring every guest enjoys discretion, ethical behaviour, privacy and confidentiality
• Leading the way as a brand ambassador to promote the hotel’s other businesses

What we need from you

To be successful in this role, you will need:

• Communication and customer service skills
• Strive for excellence in an eager and motivated manner
• Possess the ability to work under pressure
• Demonstrate exceptional timekeeping and reliability
• A High School diploma / qualification. College and university degree would be a bonus
• At least four years‘ experience in an upscale hotel / equivalent environment as a Concierge or related discipline
• Fluent English and local language are essential, any additional languages would be great
• At least one years’ supervisory experience or equivalent combination of education and experience

 How do I deliver this?