ALL JOBS FROM AROUND THE PACIFIC

InterContinental Grand Pacific Hotel Suva – A Part of IHG Hotels & Resorts

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

Our properties are successful and well known in Fiji and the Pacific. This role will be part of our Cluster Reservations team based at Grand Pacific Hotel in Suva. The cluster consists of three properties across two different brands. This includes the award-winning InterContinental Fiji Golf Resort & Spa, the iconic Grand Pacific Hotel which is on an historic journey as we transit into our Luxury & Lifestyle collection of becoming “InterContinental Grand Pacific Hotel Suva” and the vibrant and beloved Holiday Inn Suva. We are seeking a talented, passionate, and driven Cluster Reservation Agent to support our team and to deliver world-class experience.

Reporting directly to Cluster Reservations Manager, as a Cluster Reservations Agent your duties will include but not limited to the following:

• Assist guests with reservation enquiries and think outside the box to make their stay memorable, while identifying opportunities to maximize their experience
• Assisting guests using your exceptional knowledge of local areas, you’ll provide guests with options to have a unique experience whilst staying at our properties
• You’ll know how to tailor their stay and bring the brand promise to Life.
• Be responsible for providing prompt, courteous and efficient handling of all requests for guest reservations, changes and cancellations.
• Process all reservations prior to guest arrival and work collaboratively with our Front Office team to ensure our guests have a seamless arrival experience and all requests are actioned.
• Manage a range of customers such as leisure, groups, corporate clients and travel agents.
• Be a brand ambassador, positively representing our IHG brands.

What we need from you

We are looking for a passionate, enthusiastic, and friendly individual who is willing to learn and build an extraordinary career within a global company. The ideal candidate will have:

• Bachelors in Hospitality Management or related field.
• Previous experience in reservations or front office roles in the hospitality industry preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficient in reservation systems (e.g., Opera, or equivalent) and MS Office Suite.
• Flexibility to work nights, weekends, and holidays as required.

What you can expect from us

At IHG, we give our people everything they need to grow and thrive, both professionally and personally. We offer:

• An attractive salary package, along with medical and term life cover
• Paid birthday leave and paid community service leave
• Access to global colleague hotel discounts
• Full uniform and outstanding learning & development opportunities
• A workplace culture centered around inclusion, trust, and well-being

Our Commitment to You

We’re proud to be part of the IHG family, where everyone is welcomed and valued. We champion equality and are committed to building diverse, inclusive teams. Through our myWellbeing framework, we support the health, lifestyle, and work-life balance of every colleague.

How to Apply

Submit your updated resume and cover letter to [email protected]

Application Deadline: 14th July 2025