CALL CENTER AGENT LEVEL 1
Vodafone Vanuatu is seeking for a Call Center Agent Level 1 based in Port Vila.
Missions
The mission of a Level 1 Call Center Agent is to deliver exceptional customer service and support, ensuring a positive experience for every customer interaction. This involves:
- Customer Satisfaction: Exceed customer expectations by providing timely, accurate, and courteous service.
- Effective Communication: Clearly and effectively communicate with customers to understand their needs and provide appropriate solutions.
- Problem Resolution: Quickly identify and resolve customer issues, ensuring a smooth and satisfactory resolution.
- Professionalism: Maintain a professional demeanor at all times, representing the company positively.
- Continuous Improvement: Seek opportunities to improve personal performance and contribute to the overall efficiency of the call center.
- Team Support: Collaborate with team members to share knowledge and best practices, fostering a supportive work environment.
Responsibilities:
- Manage Inbound and Outbound Calls: Handle a high volume of calls, both incoming and outgoing, in a timely manner.
- Customer Support: Address customer inquiries, resolve issues, and provide information about products or services.
- Follow Scripts: Use provided scripts to handle different topics and ensure consistency in
communication.
- Record Keeping: Maintain accurate records of customer interactions in the call center database.
- Problem Solving: Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
- Upselling: Seize opportunities to upsell products when appropriate.
- Team Collaboration: Work with other call center professionals to improve overall customer service.
Required Qualifications:
- High school diploma or equivalent
- Strong verbal and written communication skills
- Excellent customer service skills
- Ability to multitask and prioritize tasks effectively
- Ability to work during weekends and nights
- Problem-solving and analytical skills
- Proficiency in using computer systems and software
Preferred Qualifications:
- Previous experience in a customer service role
- Knowledge of relevant industry or company products/services
How to Apply
Interested applicants for the above position may send in their application and CV addressed to HR Coordinator, P.O. Box 146, Port Vila, or [email protected] before on Wednesday 20TH November 2024 .
