ALL JOBS FROM AROUND THE PACIFIC

About Us

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

Holiday Inn Suva is just steps from the city's key sights, within 5 5-minute' walk of major banks, embassies, major regional headquarters, and historic Government buildings along Victoria Parade. All our bright, modern guest rooms have high-speed internet and a balcony. Our 3 flexible meeting rooms, with wireless Internet and ocean views, provide a unique backdrop for events and you can catch up in the 24-hour Business Centre. Our Sirocco restaurant is a laid-back setting for relaxed dining, while waterfront Bati ni Wai serves pizza al fresco. Enjoy an icy-cold beverage with a big-screen sports channel in Tapa Lounge Bar or listen to live music and enjoy Suva's sunsets from the pool deck.

Your day to day

The Banquet Manager is responsible for coordinating the delivery of all food & beverage for functions held in the hotel and details pertaining to functions being held in all Banquet and meeting rooms in keeping with the required standards.  Energetic and organized are key aspects of being banquet/events manager. In this role, it is important to communicate with the event sales team and executive chef to ensure all customer needs are met. Your duties will include controlling all events rooms, banqueting equipment, banquet service team, costs and quality of services offered, preparing the venue for each event, and coordinating the service delivery during the events.

• Coordinate details of a contract, plan the venue layout according to the number of guests and type of event
• Supervise the placement of tables, chairs, table settings, and serving stations to make sure they are placed properly
• Consult with the head chef to discuss the timing of the meal courses being served·
• Oversee the seating of guests, serving of meals and beverages, and the quick clearing of tables
• Manage the availability of equipment and beverage supplies
• Manage daily operations, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance
• Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
•  Working closely with the Kitchen and Hotel Services team members to provide seamless service
• Supporting the Hotel Service team by performing shifts and duties whilst providing True Hospitality service guest experience
•   Follow Banquet Event Order form to understand the client’s function requests and setup according to their contract agreement with the Conference & Events Executive team
• Respond appropriately to guest complaints and concerns, solicit feedback and build relationships that drive continuous improvements in guest satisfaction
• Going above and beyond for the client and guests, understanding their needs and always making their experience memorable

 What we need from you

To be successful as a banquet manager, the ideal candidate must have experience in food & beverage service, managing dining events, delivering services that meets the events order, and provide excellent customer service that exceeds expectations.

• Completion of a Degree or Diploma in Hotel Management.
• At least 2 years in a supervisory capacity, or an equivalent combination of education and experience.
• Be a team player & provide support and assistance where possible to any department.
• Highly developed interpersonal and excellent communication skills.
• Commitment with flexibility to work a rotation roster.
• Sound knowledge and experience with catering & audio/video equipment and venue requirements
• knowledge of best practices in the hospitality industry
• Must speak fluent English and other languages preferred.

W h a t  w e offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

In return, not only will you be rewarded with a competitive salary, you will also be rewarded with a range of benefits that supports you throughout your IHG career journey.

•  Competitive salary
•  Paid birthday leave
•   Paid exam leave
• Medical Cover & Term Life Cover
• Some of the best colleague discounts across our IHG Hotels & Resorts for accommodation, food and beverage
• An immense colleague discounts at the hotel
• Most importantly, we’ll help you grow, and develop you as an individual.  

Your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

We are proud to be IHG and we know you will be too.

How to Apply

You can send your updated resume and cover letter to [email protected]