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We are a bank that has been around for generations, helping our customers grow and prosper with their business. We are also committed to our vision – creating better futures together, and you will help us realize that by leading a team of Home Finance Managers to drive lending growth, enhance customer experience, and build Westpac’s presence in the local market.

As Area Manager – Retail (Lending), you will play a key role in developing and executing regional sales strategies, coaching and supporting lending teams, and ensuring compliance and service excellence across your area. You’ll be instrumental in driving business performance while fostering a culture that puts customers first.

What are my key areas of focus?

Your key responsibilities will include:

• Leading and coaching a team of Home Finance Managers to deliver lending growth and exceptional customer service.
• Driving regional sales and service plans to increase market share across all retail products.
• Supporting lending capability across branches through training and development.
• Building strong relationships with internal and external stakeholders to support business growth.
• Monitoring compliance and risk management practices to ensure adherence to policies and regulations.
• Championing customer experience initiatives and simplifying banking processes.
• Managing performance, recruitment, and development of high-performing team members.

What do I need?

You will need at least five years of experience in business or retail banking, with a strong background in sales leadership and customer service to succeed in this role. A tertiary qualification in Finance, Banking, Economics, or Accountancy is preferred. You should also bring proven people leadership and coaching skills, strong knowledge of lending products and compliance standards, and the ability to think strategically while effectively executing business plans. Excellent communication and stakeholder engagement skills are essential, along with a genuine passion for delivering outstanding customer experiences and driving results.

What’s in it for me?

Playing a significant part in the future of the business, your career development is important to us. We will provide a platform that allows you to continue learning and growing, backed by a fantastic team within a can-do, supportive structure. Whatever shape your family takes; we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy and foster care arrangements.

What’s it like to work there?

We are a bank that aims to provide a supportive working environment with a phenomenal corporate culture. We value diversity and inclusion, and we are proud to provide a working environment with opportunities and flexibility for our team. Being part of the Westpac Family means, you will be part of a culturally diverse team that has been around for over 200 years.

How do I apply?

If this sounds like the opportunity you’ve been waiting for, just click on the APPLY button and get started in your application process.

Online Application Requirements:
Your application will take approximately 10 minutes to complete and must be submitted online. You will need to COMPLETE ALL sections of the APPLICATION FORM and UPLOAD a PDF or Word version of your resume, a copy of your Academic Transcripts and your Identifications. (NID, Birth Certificate & Police Clearance)

Job

 : Branch Sales and Service

Primary Location

 : Port Moresby

Employee Status

 : Permanent

Schedule

 : Full-time

Recruiter

 : Agnes Miria

Posting Date

 : 27/10/2025, 11:50:55 AM

Closing Date

 : 11/11/2025, 1:59:00 AM