Pepper Advantage Hub (Fiji) is seeking a talented and motivated Application Support Analyst to join our team. The successful candidate will be responsible for the BAU maintenance and user support. Working closely with the Mortgage Systems Managers to deliver enhancements and new developments related to the system and following best practice whilst performing day to day maintenance tasks.
Key Responsibilities
- Provide 1st line support for all user issues relating to the mortgage application software, escalating to the SME or developers as required.
- Managing and closing out all internal and external support ticket.
- Maintain and configure the mortgage systems in accordance with user and functional requirements. Including but not limited to maintaining base rates, setting up new products and user access maintenance.
- Work closely with the Change Team to understand requirements, and develop a deep understanding of current systems behaviour.
- Update the internal Project Management databases and any libraries pertaining to the origination system to store all documentation and ensure it accurately reflects the current state of the system.
- Build and maintain a good working relationship with the business stakeholders.
- Author well-presented client and business-facing documentation.
- With regard to Conduct Risk:
- Business decisions – that all of our business decisions at this organisation include due consideration of whether/how they may impact upon our customers and will ensure that at all times such decisions have a positive effect on the fair treatment of our customers.
- Controls – that we operate a system of internal control which is proportionate to the nature, scale and complexity of our business and is designed to ensure and demonstrate the fair treatment of our customers.
Candidate needs to be flexible in terms of working hours (Ideally from 8 pm to 4.30 am FJT)
Skills and experience required:
- 2+ years of experience in application support or a similar role.
- Strong problem-solving skills and attention to detail.
- Strong TSQL experience.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Provide technical support for company applications, including troubleshooting issues and resolving user inquiries.
- Collaborate with developers and other IT teams to implement fixes and enhancements.
- Document support processes and procedures.
- Train end-users on application functionality and best practices.
Remuneration & Benefits
- Competitive salary package
- Medical benefits
- 24/7 transportation
- Ongoing career development and training
- A secure career with a fast-growing company
- Inclusive workplace culture
- International travel
How to Apply: Your professional CV and cover letter must be submitted via email to [email protected] which must include details of 3 non-related professional referees.
All applications must be submitted by 31st July 2024. We thank all applicants for their interest; however, only those who are shortlisted will be contacted.
