ALL JOBS FROM AROUND THE PACIFIC

Airport Service Assistant - Nadi (162162)

The Airport Services Assistant will facilitate the timely check-in and on boarding of Fiji Link customers in compliance with company and regulatory requirements to achieve on-time performance.

KEY RESPONSIBILITIES

• Delivers on time performance of scheduled flights from timely facilitation of passenger services from check-in to departure ensuring this is within company and regulatory safety and security guidelines.
• Updates customers of changes to flight schedules according to Fiji Link Ground Operations Manual.
• Receives and accurately documents customer complaints as per company documented procedures.
• Provides detailed, accurate and timely information of any customer issues when requested.
• Communicates flight schedule changes to relevant stakeholders as per documented procedures.
• Attends to customers affected by flight disruptions to ensure customer satisfaction is maintained.
• Contributes to the achievement of unit budget through collection of ancillary revenue.
• Ensuring cargo/ground operations are conducted in accordance with applicable regulations and Fiji Link standards.

QUALIFICATIONS, SKILLS & EXPERIENCE

• Successfully completed Form 7 (Year 13) or Foundation studies.
• Experience in hospitality or a customer service-related role.
• Possess excellent oral and written communication skills.
• Must be a self-starter and able to work with minimum supervision.
• Must be self-organised and capable of working under pressure.
• A good relationship builder and solution focused.
• Exposure to airport operations will be an advantage.
• Attention to detail and accuracy.