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Customer Care Consultant

Call Centre & Customer Management
Posted: 05-09-2025
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About Us

Centrecom (Fiji) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outsourcing contact centre and back-office services to both local and international clients 24/7.

Our “Centre of Excellence” has engaged state-of-the-art technology to ensure the highest quality of customer service can be achieved and sustained into the future.

The role - Customer Care Consultant - (Symphony) Suva

We are now looking for exceptional talent to join our growing organization and share in the success of this venture. If you are a self-motivated, enthusiastic individual aspiring for a long-term career in a growing organization, then we would like to help you in developing your career:

Key responsibilities

1. Customer Service Excellence

  • Deliver exceptional service through personalized customer interactions
  • Apply detailed attention and strong communication skills in all customer engagements
  • Demonstrate compassion and empathy towards customers in all situations
  • Communicate effectively across multiple channels (voice, email, messaging/chat)
  • Resolve customer inquiries with confidence and professionalism

2. Operational Performance and Adaptability

  • Master multiple new systems quickly as a fast learner
  • Handle high volumes of work efficiently through effective multitasking
  • Adapt confidently to changing circumstances and priorities
  • Work effectively in shift-based schedules, including weekends
  • Apply previous customer service experience to enhance operational performance

Experience and skills

  • Previous experience in a customer service or hospitality environment would be an added advantage; however, not necessary
  • Considerable working knowledge of Microsoft Word and Excel
  • Commitment towards delivering exceptional service
  • Attention to detail, combined with strong communication skills
  • Fast learner who can master multiple new systems, with proficiency at multitasking and adapting to changing circumstances
  • Confidence dealing with high volumes of work across different channels (voice, email, messaging/chat)
  • Ability to work independently and as part of a team, and to collaborate effectively in a team environment
  • Ability to work in shifts and on weekends

Remuneration and Benefits

  • A secure career with a strong, fast-growing company
  • Competitive salary package
  • Medical Insurance
  • Access to discounted travel
  • Ongoing career development and training
  • Work in a fun and supportive team

Application Process

For more details and to apply for the job, please refer to the link below.

Applications are closing on Tuesday, 9th September 2025