At Crowne Plaza Fiji Nadi Bay Resort & Spa, be part of a vibrant beachfront destination where every day brings new experiences. Join a passionate team delivering warm Fijian hospitality, creating memorable stays, and building genuine guest connections in a dynamic resort setting.

We are seeking a highly organized, proactive and professional Executive Assistant to support the General Manager and Executive Committee while helping drive exceptional guest experiences, VIP engagement, reputation management and Executive Office effectiveness.

This is a unique opportunity for an individual who thrives in a fast-paced hospitality environment, enjoys working with people, and takes pride in creating memorable experiences for guests while ensuring the smooth operation of the Executive Office.

About the Role:

Reporting directly to the General Manager, you will provide executive-level administrative support while acting as a key liaison between the Executive Office, hotel departments, guests and external stakeholders. You will play an important role in supporting hotel operations, enhancing guest satisfaction, managing online reputation and ensuring the effective coordination of Executive Office priorities.

The successful candidate will be highly organized, detail-oriented, discreet and capable of managing multiple priorities while maintaining the highest levels of professionalism and confidentiality.

Every day is different at IHG, but you’ll mostly:

Executive Office Support: -

• Provide confidential administrative support to the General Manager and Executive Committee.
• Manage calendars, appointments, travel arrangements, meetings and correspondence.
• Prepare reports, presentations, spreadsheets, meeting agendas and executive communications.
• Coordinate Executive Committee meetings, prepare agendas, minutes and follow-up action trackers.
• Monitor and track key executive action items, ensuring accountability and timely completion.
• Support the General Manager in preparing reports, owner communications, business reviews and special projects.
• Maintain filing systems, records and documentation in an organized and confidential manner.
• Act as a liaison between the Executive Office and hotel departments to ensure effective communication and follow-through.

Guest Experience & VIP Engagement: -

• Coordinate VIP, long-stay and special guest pre-arrival planning to ensure guest preferences, recognition and special requests are communicated and executed across all departments.
• Review daily arrivals and identify opportunities for guest recognition and personalized experiences.
• Act as the primary Executive Office contact for VIP guests during their stay, maintaining regular engagement to ensure expectations are exceeded.
• Conduct guest courtesy calls and in-person interactions to identify opportunities for service recovery and personalized service.
• Investigate guest concerns and complaints, working closely with operational departments to ensure prompt resolution and guest satisfaction.
• Support the General Manager and Executive Committee in driving guest experience initiatives and service excellence programs.

Reputation Management & Guest Feedback: -

• Monitor and respond professionally to guest survey feedback in a timely manner.
• Manage and respond to online reviews across reputation management platforms in accordance with brand standards.
• Review guest satisfaction results, online reviews and feedback trends on a weekly basis.
• Identify recurring themes, service gaps and opportunities for improvement and share actionable recommendations with Hotel Managers.
• Prepare guest satisfaction and reputation performance reports for the Executive Committee.
• Support service recovery initiatives and continuous improvement programs based on guest feedback insights.
• Track guest feedback action plans and follow up with department leaders on implementation and outcomes.

Administration & Coordination: -

• Coordinate executive travel, accommodation and logistics arrangements.
• Support compliance, audit preparation and administrative projects as required.
• Maintain effective communication with internal departments and external stakeholders.
• Assist with the planning and coordination of Executive Office events, leadership meetings and special projects.
• Perform additional duties as assigned by the General Manager.What we need from you:
  

  Qualifications & Experience

  • Bachelor's Degree in Business Administration, Tourism & Hospitality Management or a related field.
  • Previous experience as an Executive Assistant, Personal Assistant, Hotel Administrator, Guest Relations Executive or similar role.
  • Hospitality industry experience highly preferred.
  • Experience managing guest feedback platforms, online reviews, guest satisfaction surveys and service recovery processes is highly advantageous.

   

  Skills & Competencies

  • Exceptional written and verbal communication skills.
  • Strong attention to detail and accuracy.
  • Outstanding organizational and time management skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong interpersonal and relationship-building skills.
  • Excellent problem-solving and decision-making abilities.
  • Advanced proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
  • Ability to maintain strict confidentiality and exercise sound judgment.
  • Professional presentation and communication skills.

   

  Personal Attributes

  • Proactive and able to anticipate needs before they arise.
  • Demonstrates ownership, accountability and initiative.
  • Strong follow-through and ability to drive actions to completion.
  • Calm, resilient and adaptable under pressure.
  • Guest-focused with a passion for hospitality and service excellence.
  • Able to work independently while collaborating effectively with all departments.
  • Positive, professional and approachable at all times.
  • High level of integrity and discretion.

   

  What you can expect from us

  In return we'll give you a competitive salary package including, free transfers within the Nadi area to the resort and back, food and beverage discount, discounted room rates worldwide and the opportunity to progress your career with IHG®.

  Most importantly, we'll give you the room to belong.

  IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. E-mail a letter of application and résumé in the first instance to [email protected] by 1600hrs, Friday 03^rd July 2026.