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Hilton is a leading global hospitality company, with a portfolio of 22 world-class brands comprising more than 7,500 properties and nearly 1.2 million rooms in 126 countries and territories. At Hilton Fiji Beach Resort & Spa, we are committed to delivering exceptional experiences to our guests and creating a workplace where Team Members thrive.

General Overview of the role:

• Build strong relationships with customers to fully understand their needs
• Manage conference & events room blocks and rooming lists in accordance with hotel strategy and customer needs
• Attend pre & post conference client meetings
• Ensure a successful client event by working together with the Front Office and Event Planning team
• Participate in hotel promotional activities
• Timely communication to internal and external clients via telephone, email, written documents or in person
• Complete quality checks in line with company standards
• Maintain a high level of product knowledge about the hotel and local area
• Manage telephone and email enquiries in a prompt and professional manner and in accordance with company strategy & standards always ensuring accuracy and attention to details.
• Participate in customer site inspections and assist with sales process as necessary
• Maintaining and providing accurate reports for the department as and when required
• To actively promote the hotel and facilities by entertaining clients and agents as necessary
• Ensure the accurate administration of all bookings and related correspondence including billing details.
• Assist the Cluster Groups, Conference and Event Sales Manager as and when required
• Collating market intelligence and having an understanding of competitors strengths and weaknesses.

 What are we looking for?

• Positive attitude and good communication skills
• Previous experience in the same role
• Commitment to delivering an exceptional level of customer service
• Great team spirit / Supportive and respectful with others
• Excellent organizational and administration skills
• Ability to work well under pressure

How to apply:

Send application and resume to via: Careers at Hilton | Hilton job opportunities

Conference & Events, Marketing Leaders/Officers /Coordinators, Public Relations, Sales (Other), Sales Representatives and Consultants

Fiji Residents Only