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Why you'll love working with Tower

At Tower, we live and breathe our values - they are at the heart of every interaction.  Our people come first, we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in and with.  We celebrate all ages, genders, sexual orientations, races, religions, and everything else that helps to make our culture special. We are proud holders of the Rainbow and DV Free Ticks which are important to us.

 

We also have a plan to lead our industry forward into a more customer-centric future with innovation and disruptive thinking, as a unique Kiwi and Pacific insurance provider operating for over 150 years, with roots all the way back to Dunedin.

 

What will you be doing?

At Tower, we are progressing boldly to align with future insurance trends. We're combining a creative and innovative mindset with brilliant digital, data and technology to take insurance to an entirely new level. To deliver this we're looking for a dynamic Insurance Consultant to join our Partnerships team in Suva, Fiji. You will contribute to the success of Tower sales and facilitate superior business growth by ensuring the efficient and effective achievement of profitable sales and service targets in relation to all Tower Insurance products.

Our customers are our compass. To deliver your role effectively, you will think like our customer, act like an owner and at all times do the right thing by our customer and the business. You will ensure a consistent delivery of customer service that meets agreed SLAs. You will understand our customers, including Alliance Partners and will look after the things they cherish by providing them with the right solutions at the right time, demonstrating a thorough knowledge of our products.

 

You can expect to be across the following:

• Help our customers in real time to deliver accurate and professional advice and support

• Actively manage the customer experience from first point of contact through to completion, ensure our customer is kept informed throughout

• Keep our customer records accurate and up to date

• Make sure all methods of contact are of high quality and meet our compliance standards

• Engage with your work mates and collaborate - it's a key principle in the way we work and the way we do things around here

• Prioritize your tasks and take personal responsibility and accountability for them, as well as your own personal development

• Results focused; inspired and motivated to achieve challenging goals

• Target relationship building efforts to those who may be helpful in creating opportunities further down the line

• Ensure all customer interactions and information enquiries/detail/information/claims are recorded accurately and all appropriate steps taken to assist our customers, and keep the customer updated

• Resolve customer and Alliance Partners' complaints effectively and speedily, and understand when to escalate where appropriate

• Ensure referrals from partners are within company guidelines and appropriately underwritten

• Be innovative and open to changes that provide better service for our customers and Alliance Partners - actively raise and own your ideas

• Roll your sleeves up - proactively get involved and get it done

• Maintain company integrity, and minimize risk exposure by adhering to Company procedures

• Comply with all health and safety policies and procedures.

 

What you'll need

Previous experience in sales and service delivery roles would be an advantage. The ideal candidate should be a team player capable of working under pressure, with excellent interpersonal techniques and proven written and verbal communication skills. They should possess sound problem-solving and analytical capabilities, along with strong time management and organizational abilities.

Good computer skills with a technology-friendly orientation are essential, as are accuracy, speed, and attention to detail. Additionally, the ability to adapt and embrace change is crucial.

To be successful in this role, you will also be able to demonstrate the following:

• An understanding of the Fiji insurance industry

• Experience in the Insurance or Financial Services Industry preferred
• A valid driving license is also required.

 

Our commitment

We pride ourselves on encouraging everyone to bring their whole selves to work, and we embrace  diverse opinions, experience and backgrounds. Making sure we are doing what's right.

 

Our commitment is to create an inclusive workplace where our people come first, we feel valued, safe and respected.  If you feel comfortable doing so, please let us know early in the process if there are any diversity needs, we can meet or make reasonable adjustments to enable you to shine. If you would like to note which pronouns you use at any point in the application or interview process, please let us know.

 

What we'll bring to the table

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.

Highlights include:

• Our people come first as we offer 16 weeks paid leave for the primary carer and four weeks paid leave for partners, for our Tower members in New Zealand and the Pacific
• 22 days annual leave
• Discounts on Tower insurance products
• Free Life Insurance of up to four times your annual base salary

 

Apply now!

Ready to embark on a journey where your experience truly matters in the heart of New Zealand and the Pacific`s insurance industry? If you are excited about defining a new era of insurance, submit your resume and a detailed cover letter highlighting your impactful career.

 

Please note: We're eager to get the right person on board as soon as possible. We don't have set closing dates, so we'll start reviewing applications as they come in. Don't wait—apply now to make sure you're considered.

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