IHG® Hotels & Resorts is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. As one of the world's largest upscale brands, we have properties located in major urban centres, gateway cities and resort destinations all around the globe.
At Crowne Plaza Hotel & Resorts, we support colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions between the hotel team and guests. In our hotels you'll find a team who are people-first, professional and inclusive.
If you are confident, positive, inventive and love to connect and collaborate you'll feel at home and excel at Crowne Plaza.
What is the job?
A Spa Therapist is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, and home care advice. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.
A little taste of your day-today:
Every day is different, but you'll mostly:
- Perform Spa Treatments according to the guest preference and aligning with the hotel’s & brand’s standards.
- Coordinate with reception colleagues regarding bookings and availability.
- Create a warm welcoming & friendly atmosphere.
- Be very aware of environment hygiene standards as well as maintain the highest standard in personal hygiene.
- Conducts a number of daily inspections to ensure cleanliness of areas under management, reporting defects and cleanliness issues to appropriate personnel.
- Maintain Health and Safety aspects of Spa/Spa Treatment Rooms.
- Ensure all Spa equipment is in working order.
- Participate in “product knowledge days” to learn about new product and methods.
- Administer uniformity/consistency in treatments.
- Sell products in line with customer needs.
- Be aware and understand the holistic benefits of all treatments offered.
- Clean up at end of each shift and after servicing each client.
- Apply suggestive retail selling techniques to maximise service and recognise opportunities to sell, add-on sell, and up-sell
- Promote enthusiastically all treatments & services that are offered in the Spa.
What we need from you:
- Ability to build rapport with guests in a multicultural environment and passionate about creating unforgettable guest experience.
- Previous demonstrated experience in a 5 stars hotel as a Spa Therapist preferably with a luxury hotel setup.
- Ability to read, write, speak and understand English language to effectively communicate with guests.
- Diploma in Beauty Therapy and/or Massage Therapy certification.
What we offer
In return we'll give you a competitive salary package including, free transfers within the Nadi area to the resort and back, food and beverage discount, discounted room rates worldwide and the opportunity to progress your career with IHG®.
Most importantly, we'll give you the room to belong.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.
How to apply (PLEASE USE CORRECT EMAIL)
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. E-mail a letter of application and résumé in the first instance to [email protected] by 1600hrs, Friday 10th October 2025.
