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At the heart of our organization is our people.

Are you ready to shape a workplace where every employee feels valued, supported, and inspired? We're looking for a purpose-driven leader to step into the role of Manager Employee Experience-a key position that brings our people strategy to life with Uplifting Service principles, meaningful engagement strategies and activations, and service efficiency.

This is your chance to lead a passionate team, drive impactful initiatives, and make a real difference in the everyday experience of our people.

Join our team and bring your passion for people to life!

What You'll Be Doing

• Lead and inspire the Employee Experience team to deliver high-impact, uplifting service.
• Oversee staff travel, benefits, and engagement initiatives across the employee lifecycle.
• Champion LEAN practices and drive continuous improvement in HR operations.
• Ensure compliance, audit readiness, and accurate personnel records.
• Use data and analytics to make informed decisions and enhance employee services.
• Manage internal communications to boost awareness and engagement.

What You'll Need

• 5-7 years of progressive experience in Human Resources preferred
• At least 2-3 years in a leadership or managerial role with a proven track record of driving process efficiencies and adopting continuous improvement methodologies (e.g. Lean Six Sigma).
• Proven experience in leading and developing a team to deliver high-quality, customer-centric services.
• Ability to design, implement and manage an employee benefits programs (excluding staff travel)
• Experience with staff travel administration systems (e.g. iFly) and processes is highly advantageous
• Strong analytical skills with the ability to translate data into actionable insights and drive continuous improvement.
• Exceptional communication (written and verbal), interpersonal and presentation skills
• Deep understanding of service excellence principles, ideally aligned with Ron Kaufman's Uplifting Service philosophy.
• Must be a certified Uplifting Service Culture Workshop Leader, or become a certified Workshop Leader within the first year in the role.
• Demonstrated ability to embed service culture into processes, team behaviors, and employee touchpoints.
• Experience facilitating workshops, training sessions, or employee engagement events is highly desirable.