ALL JOBS FROM AROUND THE PACIFIC

About Us

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

Holiday Inn Suva is just steps from the city's key sights, within 5 5-minute' walk of major banks, embassies, major regional headquarters, and historic Government buildings along Victoria Parade. All our bright, modern guest rooms have high-speed internet and a balcony. Our 3 flexible meeting rooms, with wireless Internet and ocean views, provide a unique backdrop for events and you can catch up in the 24-hour Business Centre. Our Sirocco restaurant is a laid-back setting for relaxed dining, while waterfront Bati ni Wai serves pizza al fresco. Enjoy an icy-cold beverage with a big-screen sports channel in Tapa Lounge Bar or listen to live music and enjoy Suva's sunsets from the pool deck.

Your Day to Day:

As the Lobby Ambassador, you will be the welcoming face of the hotel, responsible for creating a warm, inviting, and service-oriented environment in the lobby. This guest-facing role focuses on engaging with guests, anticipating needs, providing information and directions, and supporting a seamless arrival and departure experience. You serve as the hotel’s brand ambassador, embodying the values of true hospitality.

Key Responsibilities

Guest Engagement & Welcome Experience

• Warmly greet and acknowledge all guests entering the lobby.
• Proactively approach guests to offer assistance with directions, hotel information, or general queries.
• Identify and assist VIPs, long-stay guests, and guests with special needs.
• Escort guests to check-in areas, elevators, or other facilities when necessary.

Lobby Oversight & Ambience

• Maintain a clean, professional, and welcoming lobby atmosphere at all times.
• Ensure furniture is neat, signage is updated, and promotional materials are tidy and relevant.
• Monitor guest behavior and flow in the lobby, supporting safety and order.

Support to Guest Services

• Provide support to the Front Desk and Concierge team during high-traffic periods.
• Assist in directing guests to transportation options, restaurants, or local attractions.
• Report guest feedback, service concerns, or unusual observations to the Guest Experience Supervisor or Duty Manager.
• Help with minor guest errands or service recovery actions when appropriate.

Brand & Service Representation

• Promote hotel services, dining outlets and special events to walk-in guests.
• Demonstrate Holiday Inn brand service behaviors and appearance standards.
• Anticipate guest needs and offer thoughtful solutions or suggestions before being asked.

Qualifications & Skills

• Certificate or Diploma in Hospitality, Tourism, or Customer Service preferred.
• Prior guest service experience in hotels, retail, or events is an advantage.
• Excellent communication skills and a friendly, approachable demeanor.
• Strong cultural awareness and the ability to engage with international guests.
• Professional appearance and positive attitude.
• Able to work flexible shifts, including weekends, holidays, and evenings.

Key Competencies

• Warmth and approachability
• Communication and active listening
• Initiative and guest anticipation
• Attention to detail in public areas
• Team collaboration and support

What we offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

In return, not only will you be rewarded with a competitive salary, you will also be rewarded with a range of benefits that support you throughout your IHG career journey.

•  Competitive salary
• Paid birthday leave
• Paid exam leave
• Medical Cover & Term Life Cover
• Some of the best colleague discounts across our IHG Hotels & Resorts for accommodation, food and beverage
• An immense colleague discounts at the hotel
• Most importantly, we’ll help you grow and develop you as an individual.

 Your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

How to Apply

You can send your updated resume and cover letter  to [email protected]