ALL JOBS FROM AROUND THE PACIFIC

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

Join the team that will rebrand this iconic hotel to the InterContinental Grand Pacific Hotel. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. We have an opportunity within our Front Office Team for a Guest Service Agent.

Your day to day

Reporting to Front Office Manager as a Guest Service Agent your duties will include but not limited to the following:

• Kicking off truly memorable guest experiences with the warmest of welcomes.
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone.
• Taking, managing, and receiving payments for guest bookings.
• Making the check-in and check-out process feel swift and seamless.
• Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations.
• Help the team – you are always around to help your teammates and share the workload with other duties as required.
• Know who we are – you will be across our brand standards and work towards making a great branded experience for all.

What we need from you

We are looking for a passionate, enthusiastic, and friendly individual who is willing to learn and build an extraordinary career within a global company. The ideal candidate will have:

• Qualifications in Hotel Management with 3years experience or related professional area from a Tourism and Hospitality Institute.
• Previous experience in Hotel Front Office related position is highly regarded.
• Ability to speak local language(s).
• Possess professional disposition with good communication and interpersonal skills.
• Flexible - able to work a variety of shifts including weekends, days, afternoons, and evenings.
• Knowledge of intermediate proficiency in Microsoft Outlook, Word, and Excel.

What we offer

In return, not only will you be rewarded with a competitive salary, you will also be rewarded with a range of benefits that supports you throughout your IHG career journey.

• Competitive salary
• Medical and Term Life Cover
• Paid birthday leave
• Paid community service leave
• Some of the best colleague discounts across our IHG Hotels & Resorts for accommodation, food and beverage
• An immense colleague discounts at the hotel

Most importantly, we’ll help you grow, and develop you as an individual.

Your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

The Grand Pacific Hotel is on an historic journey as we transit into our Luxury & Lifestyle collection of becoming “InterContinental Grand Pacific Hotel Suva”

We are proud to be IHG and we know you will be too.

How to Apply

You can send your updated resume and cover letter to [email protected]