ALL JOBS FROM AROUND THE PACIFIC

Join Our Team as a Customer Service Consultant
📍 Location: Nadi
🕒 Job Type: Full-time, Permanent

About Us:

Our Pacific Office, based in Votualevu, Nadi, offers outsourced business services to international clients. Our dynamic team spans various functions, including Reservations, Payroll, Finance, IT, Recruitment, and more. We pride ourselves on being the employer of choice with a vibrant and supportive culture.

About the Role:

You will be representing Australia's largest online renovation retailer, selling renovation fixtures and fittings.

We are seeking a dynamic and motivated Customer Service Consultant. You will be communicating with our customers, assisting with product selection, following up customers enquiries and making their renovation experience effortless.

Key Duties & Responsibilities:

• Provide exceptional, best-in-industry customer experience
• Nurture potential customers and pass leads to the sales team
• Inspire and support our customers through their renovation journey
• Communicate with customers as/when they prefer i.e. email, phone, video, live chat
• Assist customers with product or order queries
• Manage customer orders and queries
• Follow up and resolve customer issues
• Respond to Zendesk emails/tickets on the same day they are received
• Look at ways to improve our customer experience

What We’re Looking For:

• Minimum 2 years experience in a fast paced online customer service role
• Track record of providing exceptional customer experience
• Energetic, positive communicator with excellent peoples skills and a can-do attitude.
• Natural problem solver and exceptional multitasker
• A proactive approach to solving problems, getting things done and communicating with your team
• Demonstrated ability to thrive in a fast-paced, always-changing environment
• Previous Zendesk experience is preferred.

Why Work With Us?

• A young, vibrant, and innovative company culture
• Modern office in a central location
• Supportive, friendly, and dynamic work environment
• Opportunities for growth, learning, and autonomy
• Be part of a close-knit, collaborative team
• Full-time role with potential for overtime

Referees:

Please provide at least three active referees from your most recent place of employment, and ensure that at least two reference checks can be verified.

If you're ready to take the next step in your Customer Service Journey and thrive in a fast-paced customer-centric environment, apply now!

💼 Vacancy No: BTR0425TBS

📅 Application Deadline: 5:00 PM, 17th April 2025.

📧 Send your CV and application to: [email protected] or [email protected]