IHG® Hotels & Resorts is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. As one of the world's largest upscale brands, we have properties located in major urban centres, gateway cities and resort destinations all around the globe.
At Crowne Plaza Hotel & Resorts, we support colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions between the hotel team and guests. In our hotels you'll find a team who are people-first, professional and inclusive.
If you are confident, positive, inventive and love to connect and collaborate you'll feel at home and excel at Crowne Plaza.
What is the job?
Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for an Assistant Security Manager to take ownership of delivering exceptional first impressions – assist in managing the security functions to provide a safe and secure hotel environment for our guests and colleagues alike.
A little taste of your day-today:
Every day is different, but you'll mostly:
- Assist in managing and delegating everyday duties for our team of committed hospitality professionals.
- Assist in managing the daily activities of the security department. Plan and assign posts, work and schedule colleagues to ensure proper coverage.
- Communicate and enforce policies and procedures.
- Ensure that all loss and safety incidents involving guests, colleagues and/or hotel loss and safety exposure are thoroughly investigated.
- Manage and administrate Risk Management per company guidelines.
- Train/educate colleagues on current safety issues to ensure compliance with all company loss control policies and current security and safety regulations.
- Develop and conduct training for all colleagues in the area of safety, security and fire protection.
- Inform management of hazardous situations, emergencies or threats to the security of guests, colleagues or hotel assets.
- Schedule preventative maintenance and repairs to Security equipment as needed and ensure that equipment is prepared and operational for the following day’s work.
- Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Monitor Risk management calendar updates for all departments.
- Conduct monthly safety meeting and follow up on outstanding issues.
- Manage incident reporting process.
- Check cameras weekly to ensure that all are functioning properly.
- Monthly AED inspections.
- Conduct Fire evacuation drills and training.
- Maintains all Fire life safety systems, ensures they’re in good working order, up to date with inspections and bookkeeping.
- Monthly fire extinguisher checks.
- Perform other duties as assigned and may serve as “manager on duty” as required.
What we need from you:
- 2+ years’ related experience, including management experience.
- Experience of operating in a five-star resort.
- High standard of personal presentation.
- Meticulous eye for detail and exceptional planning and organizational skills.
- Excellent communication, influencing and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels.
- Passion for delivering exceptional guest service.
- Ability to multitask and work in a busy, fast paced and dynamic environment.
- Ability to take initiative and a practical approach to problem solving.
- Positive and flexible approach to work (Weekend, evening and nighttime work will be required).
- Knowledge of managing budgets and profit margins would be advantageous.
What we offer
In return we'll give you a competitive salary package including, free transfers within the Nadi area to the resort and back, food and beverage discount, discounted room rates worldwide and the opportunity to progress your career with IHG®.
Most importantly, we'll give you the room to belong.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.
How to apply (PLEASE USE CORRECT EMAIL)
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. E-mail a letter of application and résumé in the first instance to [email protected] by 1600hrs, Friday 07th March 2025.
