Vodafone Fiji sets precedence as an industry leader with its creative and strategic leadership transitioning into a digital service provider of scale. As a keen innovation enthusiast, Vodafone evinces a diverse portfolio of enterprise solutions, digital excellence, e-commerce, and next-generation mobile communications technology with a robust FinTech services platform. Our Passion for the Vanua and strong work culture empowers our commitment to creating a more connected and inclusive Fiji. Join us to share the passion and make a difference.
Job Description
We are now inviting applications from graduates that are seeking an opportunity to be part of our Customer Services Team. This role requires the ideal candidate to deliver effective customer service with the aim of serving our customers better in an increasingly market driven environment.
Desired Skills and Experience
Key Duties and Responsibilities
Offer an efficient, accurate and professional service to customers regarding products, services, or the network over the phone or via correspondence.
Answer all incoming calls with the aim of resolving customers’ queries on first contact to ensure a win/win situation for our Customers and Vodafone.
Meet and exceed call targets and service levels
Maintain accurate database of records and call notes pertinent to ongoing communication.
Presenting a “can do” attitude which exceeds customer expectation.
Be accountable for resolving issues and reaching a solution in a timely manner
Identify areas of improvement in the processes and procedures within the department
Requirements
Degree in Computing Science, Business Studies, Management, Information Systems or equivalent
Applicants must be a self-starter and have good command of English both written and verbal with excellent communication skills.
Prepared to work on rostered shifts in a fast paced and demanding environment
Be technology savvy and have a passion for excellence
Fair knowledge on Vodafone products and services
Be self-directed, have excellent initiative, innovative, be “on the go” and possess organizational skills
Apply now: https://bit.ly/2ZRis3f
Closing date: 17th February 2025
