IHG® Hotels & Resorts is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. As one of the world's largest upscale brands, we have properties located in major urban centres, gateway cities and resort destinations all around the globe.
At Crowne Plaza Hotel & Resorts, we support colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions between the hotel team and guests. In our hotels you'll find a team who are people-first, professional and inclusive.
If you are confident, positive, inventive and love to connect and collaborate you'll feel at home and excel at Crowne Plaza.
What is the job?
We’re looking for a Reservations Agent to take ownership of delivering exceptional first impressions – to provide exceptional product and service within the brand operating standards.
A little taste of your day-today:
Every day is different, but you'll mostly be:
- Assist in the efficient day-to-day operation of the Reservations Department, optimizing hotel occupancy and average rate.
- Handle all enquiries in a timely & efficient manner, ensuring that all correspondence and reservations are recorded & entered into Opera accurately & promptly and that all reservations are made in line with current applicable rates.
- Create a positive hotel image in every interaction with internal and external customers.
- Ensuring customer service is of the highest possible standard that product standards are achieved.
- Maintain intimate knowledge of departmental standards and procedures.
- Maintaining accurate reports of booking correspondence.
- Keeps abreast of all modifications to accounting policies and procedures
- Interact with department and hotel team members in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication.
- Work effectively with customers and colleagues from different viewpoints, cultures and countries.
- Attend and participate in briefings, meetings and training sessions as scheduled.
- Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
- Develop the rapport with regular clients and booking agents.
What we need from you:
- Knowledge of Opera PMS a must.
- Proficient in the use of Microsoft Office.
- Proven communication skills across, phone, email & face to face style interactions.
- Problem solving and organizational abilities.
- Literate and tech-savvy - you’ll need a good grasp of basic Maths, computer skills and strong communication skills.
- Drive for results and excelling organizational skills to manage tight deadlines, balancing & prioritizing long and short-term goals.
- Flexible and adaptable to change.
- Very good command of English.
What we offer
In return we'll give you a competitive salary package including, free transfers within the Nadi area to the resort and back, food and beverage discount, discounted room rates worldwide and the opportunity to progress your career with IHG®.
Most importantly, we'll give you the room to belong.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.
How to apply (PLEASE USE CORRECT EMAIL)
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. E-mail a letter of application and résumé in the first instance to [email protected] by 1600hrs, Friday 14th February 2025.
