Customer Services Assistant - Savusavu
162103
Fiji Link
Nadi, Western
The Customer Services Assistant - Savusavu is responsible for delivering exceptional customer service to all Sales Office customers and providing professional assistance on a rotational basis at the Savusavu Airport.
KEY RESPONSIBILITIES
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Deliver the highest level of customer service while on duty, adhering to company standards for uniform and grooming.
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Address and resolve customer complaints in line with company policies and procedures.
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Assist customers with new bookings, modifications to existing reservations, and the refund process online.
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Promote and sell ancillary services, plan optimal routes, facilitate payments, and issue tickets as per official identification.
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Safely store or bank all collected funds and submit related paperwork to Finance for processing.
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Facilitate customer check-ins, boarding, and disembarkation following company policies and standards.
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Provide premier services to VIP guests, ensuring their expectations are met or exceeded.
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Meet, greet, and escort customers to departures and the aircraft door, ensuring a seamless experience.
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Address customer dissatisfaction by arranging accommodations, transportation, meal vouchers, and other services within policy guidelines during disruptions.
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Coordinate and update mishandled baggage records and arrange delivery as required.
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Adhere to all safety, security, and operational requirements set by Fiji Link and relevant authorities.
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Prepare and document flight weight and balance data to meet regulatory standards, reporting irregularities as necessary.
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Ensure accurate entries in the Notification to Crew (NOTOC) for items requiring attention.
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Collaborate with the Team Leader or Operational Control Centre to maintain safety, security, customer satisfaction, and on-time departures within company guidelines.
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Compile and submit detailed flight-related reports, including sales, shift, departure, investigation, occurrence, and customer complaints reports, using the correct templates and platforms.
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Assist in areas of high workload, including booking and ticketing queries, and help close mishandled baggage files.
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Support the Team Leader with operational and administrative tasks to ensure smooth operations.
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Seek clarity and take initiative to resolve issues, ensuring customer satisfaction and operational efficiency.
QUALIFICATIONS & EXPERIENCE
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Form 6 Level /Year 12
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Computer literate, preferably proficient with MS Office
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Fares & Ticketing, Customer Management & Altea Reservations
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Valid Dangerous Goods Certification will be an added advantage
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Fluent communication Techniques
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Load-sheet experience for DHC would be an advantage
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Fluent communication Techniques
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At least two (2) years' experience in a customer service is mandatory.
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Strong organisational, multi-tasking and problem-solving skills.
Applications are open to all Fijian citizens. Only shortlisted applicants will be contacted for next steps of the recruitment process. If you are interested in applying for this role, please submit an online application through our portal on www.fijiairways.com/our-careers
Note: If this is your first time in submitting an application, you will need to create a user account, then use those credentials to sign in to the portal and click on 'APPLY NOW'
We appreciate you taking the time to submit an application, as well as your patience and understanding while you await feedback on your application.
Applications close on Sunday, 29 December 2024
If you are interested in this opportunity
VISIT: https://www.fijiairways.com/en-fj/about-fiji-airways/our-careers/
