Your day to day
The Housekeeping Coordinator plays a vital role in ensuring the efficient operation of the housekeeping department. You are responsible for coordinating daily activities, managing communication, and maintaining high standards of cleanliness and guest satisfaction.
- Receive and record all lost articles found in the hotel
- Champion the Housekeeping Department’s responsibilities related to the inventory process by working closely with the Housekeeping Manager Assistant and Housekeeping Manager to maximize operational efficiency and to ensure the protection of hotel assets
- Ensures the cleanliness and maintenance of Hotel facilities, including guestrooms and all public areas, in accordance with health and safety standards
- To answer the telephone as per hotel standards
- Record every telephone call in a log book/database noting the action taken, who is responsible and whom the call was received by
- Take key inventory to ensure all section keys/master keys are accounted for
- Run an in-house guest list, rollaway/crib report, check-out list, from the Property Management System .
- Under stands and is fully aware of the Department Performance Plan
- Must be able to work any day of the week , AM or PM shifts
- To coordinate with the Team Leaders and ensure that the current room statuses are updated in the system at all times
- To report any unusual incidents, complaints, unauthorized persons in rooms and any sick or irregular behavior of guests or colleagues to the Housekeeping senior on duty
- Ensure equipment’s in Housekeeping Office, including photocopier is working at all times with adequate supplies of paper, toner, and call maintenance engineers when required
What we need from you
- High school or equivalent education preferred.
- Must be able to communicate effectively with Guest, Team Members and Management in both written and verbal form.
- Previous Guest room experience preferred.
- Previous experience working with business equipment, such as office computers, copiers, fax, and calculators,
- Must be able to log all interactions from requests, room attendant calls on a daily logbook.
- Flexible - able to work a variety of shifts including weekends, days, afternoons, and evenings.
- Positive attitude and Good communication skills
What we offer
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.
In return, not only will you be rewarded with a competitive salary, you will also be rewarded with a range of benefits that supports you throughout your IHG career journey.
- Competitive salary
- Paid birthday leave
- Paid exam leave
- Medical Cover & Term Life Cover
- Some of the best colleague discounts across our IHG Hotels & Resorts for accommodation, food and beverage
- An immense colleague discounts at the hotel
- Most importantly, we’ll help you grow, and develop you as an individual.
Your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.
How to Apply
You can send your updated resume and cover letter to [email protected]
