The positions will be based at the Energy Fiji Limited’s Head Office, Suva and will report to the Team Leader Contact Centre.
Key Responsibilities:
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- Respond to telephone enquiries from EFL customers and contractors requiring assistance in resolving a particular problem or complaint;
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- Provide information and assistance to assist customers resolve or better understand their problems or enquiries in relation to billing, new connection, disconnection and reconnection;
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- Utilize Gentrack to extract relevant information to assist EFL customers and contractors with their inquiry;
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- Schedule, assign or act on any required customer follow-up and call customers for feedback or advice of planned / unplanned shutdowns, faults complaints, reconnections, disconnections, billing enquiry and any other EFL services related enquiry when at support;
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- Maintain confidentiality of the organization’s customer data base;
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- Adhere to Contact Centre work process, procedures and schedule;
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- Relieve at other sections within the SBA, such as cashiers and customer care front office;
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- Display excellent interpersonal and customer services skills at all times;
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- Carry out any other duties assigned by the Team Leader Contact Centre and duties assigned within the SBA.
Key Requirements:
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- A Diploma or an Advanced Diploma in Business Studies/ Front Line Management/ Quality Management/ Commerce/ Hospitality Management or in a related discipline.
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- 2-3 years’ experience in a similar role in with good telephone etiquette and excellent customer services skills is required;
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- Sound knowledge in computing and experience in the Gentrack Billing System would be an added advantage.
For Applications or more information please visit the website https://efl.com.fj/careers/job-vacancies/ .
